Frequently Asked Questions (FAQ)

If you have a question about our Great Service see our frequently asked questions (FAQ)  below!

Can I Pick-up my parts?

Pick up is fine, we’re at 5/24 Lawrence Drive, Nerang QLD 4211

Opening hours 8:00 – 5:00 Monday to Friday & Saturdays between 9-1pm.

We accept credit/debit card and cash over the counter. It’s also a good idea to call prior to confirm stock available or if your package is ready – 1800 674 483

How do I know my order has been shipped?

You will receive a notification and shipping email when your order has shipped. You will receive a tracking number, which you can click on to track the delivery of your order. Tracking will generally begin working after 6pm on the day your order was shipped.

When will my order be shipped?
Orders are generally shipped within 1 (one) business day of receiving a cleared payment. When you place and pay for an order you will receive an email confirmation. Deliveries are made Monday to Friday by Australia Post or other courier companies.

My part hasn’t arrived

If your parcel is taking longer than estimated and your tracking information isn’t helpful, please feel free to contact us and we can send you the detailed tracking information.

Can you combine several parts into one parcel?

Yes, where possible we combine items to give you the best savings. The easiest way is to buy them together, and in ‘checkout’ you will see the combined postage.

I want to do a bank transfer, can I have your bank details?

Our bank details are:
BBL Bank : 633-000
Account : 149709859
Name : Better Auto Rubber
PLEASE REFERENCE THE TRANSFER WITH YOUR SURNAME OR POSTCODE, so we can match the payment with your order.

I have a faulty part, what do I do?

No-one is happy when things don’t go to plan, but we will do our best to help fix any problems.
Send an email to esales@betterautorubber.com.au with clear photos of the fault(s) and include your order number in the subject line. We will replace your parts and shipping costs if the item was found to be faulty within 14 days of arrival date. Buyer to cover shipping costs, each way, for warranty purposes after 14 days.
Please contact us first by email or phone.

Do you ship to New Zealand?

We dispatch most products to customers in New Zealand via NZ Post and we also ship to Europe, South Africa , Asia & USA unless it is too big to post. Payments can only be accepted by PayPal (quickest) or Credit cards. Bank deposits/ transfers cost you heaps and us a fortune so it’s best to avoid this method.

If you can’t find the answer to your query, contact the professionals at our Gold Coast warehouse. Our team are happy to answer any of your queries or offer advice on the best car parts for your needs.

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